Cancelling a Class Booking
After completing this lesson you will be able to cancel a class booking for a member.
Scenario: The member calls and requests a cancellation for their class. Because the User answering the query is not at the front desk, they cancel the booking through the WebClient.
Note: Bookings can also be cancelled using the FrontDesk module or by the member themselves using WebAccess for self-service.
Select the reason for the cancellation from the drop down box. This will be useful for future reporting and analysis.
Depending on the rules for the booking and when the booking is cancelled, there may be a cancellation fee which is displayed here.
To confirm your choices click the Cancel Booking button to return to the main booking dialog box.